USPS/FEDEX & UPS GROUND
Please allow 1-2 business days to process order and your order will arrive in 3-5 business days depending on the delivery location. (Business days do not include weekends).
We do not offer any rush orders. Everything is shipped ground. Please call our customer service desk at 248-283-7700 if a rush order is required and we will try our best to accommodate you.
You will receive (1) an email confirmation when your order is placed, and (2) an email when your package has shipped with your tracking information.
We ask that you please be on the lookout for your package because our products are perishable.
Use your order number and billing email to track the status of your package on our Track Your Order page.
Deliveries typically occur during normal business hours and depend on service selected
It may take up to 24 hours for your tracking number to appear in the tracking system. Please be patient!
If you did not receive the package and the tracking system says it was delivered (with the correct address provided), you must call the shipping company directly and file a claim.
Drivers will only leave the package at a recipient’s door, or other secure location, if the driver believes it is ‘safe’ and reasonable to do so.
We must go by what the shipping company’s tracking website says and if it says it was delivered, it was delivered.
For gifts, we recommend that you notify gift recipients of their sweet surprise before the date of delivery to ensure that they are looking out for their delivery.
If your package is returned to Cooper Street Cookies because of an incorrect address provided by the customer, we cannot send a new package or issue a refund. Unfortunately, you must place another order. We cannot send replacements for a customer’s mistake.
If there is a letter or number that is incorrect in the address, the shipping company will not deliver the package. Address must be 100% correct.
Please DO NOT ship to hotels or hospitals. We are not responsible if they lose the package. Once the item we sent was delivered, our job is done. You must coordinate with the hotel or hospital. We cannot be responsible if the package was delivered to the correct address and the hospital or hotel did not receive and deliver it correctly.
RETURNS & EXCHANGES
All online orders are final and non-refundable. Because our products are perishable, we cannot accept returns or exchanges. We do not offer refunds/exchanges based on customer flavor preference.
If there is something you feel you need to share with us or you want to give feedback, please take photos. Without photos there is nothing we can do.We cannot be responsible for theft or damage to packages left outdoors resulting from a delivery where no one is able to receive the package. We cannot be responsible if a package cannot be delivered or is delayed in delivery due to an order placed with incomplete or incorrect shipping information. Refunds may not be given for shipping delays caused by inclement weather, package refusal, and/or incomplete or incorrect delivery address. While we do not require a signature for your delivery, we can only guarantee the quality of our product if it is received within the shipping time frame selected by the customer at the time of purchase. Each Cooper Street Cookie may not be the exact same every time due to the hand mixing, baking process, ingredients, weather and more. Because of this there may be some delicious imperfections!